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The role, as advertised by Ubisoft
As a Service Manager at Ubisoft Newcastle, you will report to the Associate Director of Service Management and shape support services for the Rainbow Six Siege portfolio through our Customer Relationship Center (CRC). You’ll work with game, business and support teams to improve the player experience and help services meet changing needs. The portfolio assigned to this role may change as business priorities evolve.
What you’ll do
- Define and update the service strategy and roadmap for the Rainbow Six Siege portfolio
- Build partnerships with Rainbow Six production and business teams, Ubisoft Core Services and CRC teams
- Facilitate service reviews and monthly business reviews, sharing recommendations on player experience and performance
- Track service measures, player feedback and operational data to identify trends, risks and opportunities
- Report on the value and effectiveness of CRC services, working with analytics and operational teams to inform planning
- Improve processes, policies, documentation and knowledge resources for the portfolio
- Identify points of friction in the player journey and maintain a prioritised improvement roadmap
- Prepare business cases for service improvements, measure results and apply lessons learned
- Partner with other Service Managers on shared services and cross-portfolio work, keeping the full player support journey in view
- Assess service readiness for new features, releases and initiatives, and turn recurring issues and incidents into improvements
What you bring to the team
- Bring experience in customer support, service or product management in gaming, technology or another customer-focused environment
- Apply experience in process, documentation and knowledge management
- Handle complex incidents and improve support and player experience measures
- Use service data and player feedback to understand problems and recommend improvements
- Communicate clearly and document plans, findings and outcomes
- Collaborate across teams and gain support for improvements without direct authority
- Work with customer support tools and knowledge management systems
- Share an interest in Rainbow Six Siege and gaming as a welcome addition
This role at a glance
This is one of 29 games roles open in England today, out of 631 live games jobs across the UK, and Ubisoft is hiring for 4 other roles alongside it. The title doesn’t name a seniority, so it most likely sits at mid level — the posting’s requirements are the best guide to the experience wanted. Like most UK games roles it doesn’t publish a salary, and too few games roles do for a fair comparison. Our salary guide covers typical ranges.
- Discipline
- Other
- Level (from the title)
- Mid-level
- On gamesJobs since
- 15 Oct 2026
- Other Other roles in England
- 28
About Ubisoft
Ubisoft is a French publisher and developer, known for series including Assassin's Creed, Far Cry, Rainbow Six and Just Dance. Its main UK studio is Ubisoft Reflections in Newcastle upon Tyne, which has operated since 1984 and is known for the Driver series before contributing to many Ubisoft games.
Ubisoft company profile and all 5 open roles →
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