Manager, Workplace & Facilities

Location: London, UK 

About the role and about You:

At Zwift, where play meets performance, our workspaces should feel just as dynamic as our game. As our Workplace & Facilities Manager you will confidently own the daily operations of our UK hubs with complete self-sufficiency. We are looking for a proactive optimiser who will actively challenge the status quo, overhauling current office processes to build a more streamlined operation. You will seamlessly align with local teams and global leadership across IT, People, Legal, and Finance to champion a safe, collaborative, and fun environment for our Watopians!

What you’ll do: 

Facilities & Office Management

• Owner of the UK workspace environments and confidently driving day-to-day decisions with the support of the Senior Manager, People Experience & Talent. 
• Oversee daily operations for both our London and Guildford offices, with a key focus on our London office. 
• Proactively audit, overhaul, and optimise current office processes and workflows to eliminate inefficiencies and scale UK workplace operations.
• Act as a highly resourceful problem solver, independently navigating ambiguity and resolving complex facilities issues before escalating to the Senior Manager, People Experience & Talent. 
• Overall vendor and supplier management (including elevators, fire doors, air conditioning, water treatment, utilities, plant sitters, storage, health & safety contractor, security including alarm monitoring and Brivo):
• Managing spreadsheet for contract expiries. 
• Managing contracts ensuring sign off by VP/Legal.
• Overall management of UK Watopian Workplace tracker which includes key, access card / Brivo, locker, new starter induction, fire training, health & safety training, health & safety handbook, emergency contacts. 
• Main point of contact with the landlords.
• Key responder on ask-workplace-uk channel.
• Liaising with IT for the setup of new joiner workstations (if applicable).
• Supporting with budget management for UK offices including approving invoices.
• Completing and submitting own office card expense report.
• Managing Business Rates with local hotel, recommending this to employees when staying in London. 

Workplace Experience & Culture

• Act as the face of the Workplace team, providing exceptional support to our team and creating a welcoming and Zwifty environment. This specifically includes: 
• Answering the door and greeting visitors, ensuring they sign the NDA and fire safety agreement.
• Being the first point of contact for all shipping and receiving.
• Collaborate and align regularly with global Workplace, People, and IT counterparts (in the US and Brasil) to ensure UK operations and culture initiatives reflect global standards while maintaining local relevance.
• Ensure all workplace events and culture initiatives are inclusive, accessible, and celebrate the diverse backgrounds of the Watopian community.
• Lead on UK office events, including responsibility for the annual holiday and summer parties, office socials, and team-building activities.
• Ensure all common areas, meeting rooms, kitchens and the gym are impeccably maintained, fully stocked, and representative of the Zwift brand.
• Manage employee onboarding and onboarding process in liaison with People and IT. This includes all new hire office tour and introductions.
• Order UK employee gifts for Watopian life events. For example, parental leave and weddings. Leaver cards where appropriate. 

Health, Safety & Environment (HSE)

• Support with Ensure both UK offices remaining fully compliant with local Health & Safety legislation, including our overall Health & Safety policy, Testing (MEP) equipment compliance, Fire Safety and First Aid certifications. This includes: 
• Managing practice fire evacuations.
• Conduct regular floor walks and safety audits to identify and mitigate potential hazards.
• RAMS (Risks and Management Systems) 

People Management

• People Management of the Workplace Supervisor
• Supporting the Workplace Supervisor where required with: 
• Answering the door and greeting visitors
• Shipping parcels
• Replenishing office supplies including snacks, stationery and bathroom supplies

What we’re looking for: 

• Strong computer skills with high proficiency in Google Docs and Gmail.
• A proactive, forward-thinking mindset with a proven track record of identifying operational bottlenecks and implementing creative process improvements.
• A highly self-sufficient operator with a "figure-it-out" mentality; comfortable running regional operations with minimal daily supervision.
• Previous experience as an Office Manager.
• Must be able to lift 22kg comfortably. 
• Comfortable with occasional weekends/evenings/travel required for events.
• An interest in sports or fitness. 

Bonus points: 

• Experience working at a technology, game, or fitness company.

If Zwift determines in any stage of our interviews that any AI tools are being used without disclosure or citation, your candidacy will be disqualified.

How to stand out among the rest:

Your resume/CV is enough to show off your skills, accomplishments, and experience. However, if you choose to include a cover letter introducing us to your awesome personality, we will read that too.

We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Zwift is proud to be an Equal Opportunity Employer. If you have a disability or special need that requires accommodation, please let us know by emailing careers@zwift.com .  

Zwift, Inc. is an Equal Opportunity Employer.