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<p><br><span>We’re looking for a hands-on IT Systems Engineer to support the infrastructure behind our games and the developers who build them.</span></p><p><span>This is a broad, technical role spanning networking, cloud, identity, and on-prem systems — combined with real-time support on the studio floor. You’ll be as comfortable troubleshooting complex issues as you are supporting system improvements to keep developers moving.</span></p><p><span>You’ll need to be adaptable, pragmatic, and calm under pressure. Priorities shift quickly, and your focus will always be on removing blockers and keeping the studio running.</span></p><p><strong>What you'll be doing: </strong></p><ul><li><p><span>Act as second line escalation for complex technical issues, providing support and guidance to the Junior IT Support Technician</span></p></li><li><p><span>Support core systems (Microsoft 365, Entra ID, Active Directory, networking, servers)</span></p></li><li><p><span>Assist with AWS cloud infrastructure support</span></p></li><li><p><span>Maintain developer systems (including Perforce)</span></p></li><li><p><span>Monitor system performance and resolve issues proactively</span></p></li><li><p><span>Support infrastructure projects and system improvements</span></p></li><li><p><span>Assist with onboarding/offboarding processes</span></p></li><li><p><span>Maintain clear technical documentation</span></p></li></ul><p></p><p><span><strong>What we're looking for: </strong></span></p><ul><li><p><span>Experience in IT support, systems, or infrastructure roles</span></p></li><li><p><span>Strong Microsoft 365 & Entra ID knowledge</span></p></li><li><p><span>Solid networking fundamentals (DNS, DHCP, VPNs, firewalls)</span></p></li><li><p><span>Windows Server & Active Directory</span></p></li><li><p><span>Scripting (PowerShell or similar)</span></p></li><li><p><span>Linux administration</span></p></li><li><p><span>AWS experience</span></p></li><li><p><span>Strong problem-solving and communication skills</span></p></li><li><p><span>Full UK driving licence</span></p></li></ul><p><span><strong>Nice to Have: </strong></span></p><ul><li><p><span>Perforce or version control at scale</span></p></li><li><p><span>Docker / Infrastructure as Code</span></p></li><li><p><span>Experience in the game industry</span></p></li><li><p><span>Experience with enterprise hardware</span></p></li></ul>